Cory in sales and Mike in financial were very friendly and helpful through the entire transaction. Having purchased several vehicles through Frenchies Chevrolet we knew we would be getting top notch service and we were not disappointed.
Luke showed me a couple cars and did a couple test drives. Talked with Mike and he was able to help get me financed. I was able to drive off the lot with a brand new car. This experience was wonderful. I will be a lifetime Frenchies customer and will be buying future vehicles from Luke. I have definitely been telling all my friends to stop down and see what they can drive away with.
Tiffanie, we're ecstatic to have you as a customer for life! We are pleased that Luke and Mike were able to take care of you, and that you're happy with your new Cruze. We look forward to helping your friends with their new car purchases as well!
The Service Department and Billing are always very pleasant to deal with. In the Service Department, Ken and Chuck, get my car in as soon as possible and, if there are any problems, explain the problem and possible solutions very well to me. The whole atmosphere at Frenchie's is friendly and very professional.
I travel for work and I am in Massena once per month. I was driving my wife's car, Impala, and the change oil message appeared on my trip. Frenchie's got me right in without waiting. I appreciate that I can count on a dealer, when I'm away from home, to treat me as my home dealer, KI-PO, does. Great expirence!
Chuck was very apologetic and seemed oblivious to the fact that he had insulted me originally saying he didn't remember the interaction that well. He was polite and did try to rectify the situation. I'll stay with Frenchie's but deal with Ken from now on. Thank you for your consideration.
I was very disappointed with one of the reps (Chuck) that we dealt with during a recall which required four trips to the service center (35 miles from our home). When we were told on the second visit that they would need to order an additional part, we were given a rental car. The car being repaired is registered and owned by me but Chuck asked my husband for his license and filled out the contract for the loaner in his name. I asked him to take a copy of my license and include my name and he refused!!! The car is mine but he refused to add my name to the loaner. I have always had excellent care at Frenchies before but this was very disappointing. Kudos to Ken who tried alleviate the situation.