Hello, My name is Clayton Plourde and I am the internet manager at Frenchie's Chevrolet in Massena. When you submit a Form at www.frenchieschevy.com I will be contacting you immediately back through my I phone. I will then review your questions and try to answer them. I may not have your answers right away, but as soon as I find someone that can answer your question they will send you an email explaining all of your options and answering any questions you may have. If you are scheduling a service appointment one of our service advisers will contact you right away to confirm your appointment reservations. Please feel free to contact me immediately if your question needs an answered there and then at 3158425640. Thank You for your time!