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Meet Frenchie's Team

Click on one of the people below to find out more information.

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  • Real (Frenchie)Coupal, Pres.
    Real (Frenchie)Coupal

    Real "Frenchie" Coupal has been in the automotive industry since 1962 and is President of Frenchie's Chevrolet. He is a hands-on dealer who oversees all aspects of the corporation and is able to assist you in all departments. Customer satisfaction, repeat business and honesty are the main goals of the dealership.

  • Thelma Coupal, Vice President
    Thelma Coupal

    Thelma is the Vice President of Frenchie's. She has worked in the office for 23 years and is the business manager. She handles all the regular office duties, payroll, taxes, bookkeeping, and has progressed from the large, manual books to the very latest in automotive computer systems. Thelma and the girls keep the office running successfully.

  • Scott Coupal, General Manager
    Scott Coupal

    Scott is the General Manager here at Frenchie's Chevrolet. He developed the current web site you are viewing. He is also involved with developing the pre-owned vehicle department along with it's operation. As time progresses, improvements will be taking place to better the dealership. Scott and his wife Shannon are established in the Massena area with thier dog Togo

  • Kelly Burnett, Office Manager
    Kelly Burnett

    Kelly is the Office Manager here at Frenchie's. She has been with Frenchie's seince 1992. Starting as our car deal and title clerk she worked her way to Office Manager. Kelly handles accounts receivable and accounts payable, payroll, all bookkeeping and can help with any problems our customers may have. If you have questions regarding anything in the office, or the dealership in general please do not hesitate to talk to Kelly!

  • Sandy, FriendlyGreeter
    Sandy


    With Togo at her side Sandy is here to welcome you and help you to feel comfortable. She is owned by "Frenchie" and Thelma Coupal.

  • TOGO, FriendlyGreeter
    TOGO

    Welcome Togo! He, along with Sandy, is being trained to be one of our official greeters. He is owned by Scott and Shannon Coupal

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  • Amy Lamay, Primary Title Clerk 3Years
    Amy Lamay

    Amy is our title clerk. She has an up beat personality, fits wonderfully here at Frenchie's! Stop by the office and let Amy help you today!

  • Rosanne Gotham, Admin. Assist. 1Year
    Rosanne Gotham


    Veary knowledgable in all aspects of office Procedure.

  • Nancy Hartson, Lead Admin. Assist 16 Years
    Nancy Hartson

    Nancy is our administrative assistant with the bubbling personality. She has been with us since 1995 and can help you with all your needs. She can direct you with service, accounts receivable, banking, and secretarial. Just give her a call or stop by the office window and she will direct you to the department you need.

  • Sarah Lynn Warnock, Admin. Assist NEW
    Sarah Lynn Warnock


    Sarah is a fresh face here at Frenchie's. She works hard along side Nancy, Kelly and Rosanne.

  • Kelly Cordwell, Admin. Assist. 4Years
    Kelly Cordwell

    Kelly has been with the Frenchie's team for a few years now. Kelly is an exciting, dedicated and fresh face here at Frenchie's.

  • Jamie Davis, CSI/AD/ Rental Manager 11Years
    Jamie Davis

    Jamie has been with Frenchie's Chevrolet for almost 9 years now! In his time here he has managed customer satisfaction (CSI), service loaners, as well as handles all of our advertising. Stop in at Frenchie's or call Jamie and allow him to relieve you of any problems you may have with transportation or repairs.

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  • Michael J. Foote, F&I / Compliance Manager 5Years
    Michael J. Foote

    Mike comes to us almost 20 years of finance experience and 15 years of automobile industry experience as a sale professional.

    Mike is a native of Massena with hometown values and customer service background. Mike is certified in finance management and heads our finance dept. Mike's door is always open to serve your needs.

  • Clayton Plourde, IT Manager 5Months
    Clayton Plourde
    (315)842-5640

    Clayton is a fresh new talent to our sales team who is eager and energetic to meet your needs. Clayton comes from a marketing, sales, and computer management history that makes him a unique benefit to the Frenchie's team.  Stop by today and let him help assist you in any of your purchase needs.

  • Ernie Miller, SalesManager 12Years
    Ernie Miller

    Ernie is our Sales Manager here at Frenchie's Chevrolet. Come see or give Ernie a phone call about all of your vehicle purchasing needs; financing, leasing, insurance, service contracts. He is always happy to help in any way he can! Ernie has been in the car sales business since 1979.

  • Sue Halstead, SalesProfessional. 7Years
    Sue Halstead

    Sue has been with the sales team since 2003 and she does a marvelous job. Not only is she an established sales professional, but she is a Mark of Excellence Award winner 4 consecutive years. Sue is a great asset to our company.

  • Greg Mockry, SalesProfessional 3Years
    Greg Mockry

    Greg is a welcome addition to the sales team here at Frenchie's Chevrolet. Greg comes to us with over 30 years as an established sales professional. Stop in to see Greg and let him help you find the new or pre-owned vehicle that is right for you.

  • John Hayes, Used Vehicle Manager 2Years
    John Hayes


    John is our Used Vehicle Manager.

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  • Randy Conklin, Frenchie Selects Sales Rep. 1Year
    Randy Conklin


    This is Randy Conklin our used vehicle specialist. Randy has been in sales for over 25 years and has plenty of experience with all types of makes and modles.

  • Robert Willer, Frenchie Selects SalesRep NEW
    Robert Willer


    This is Bob Willer our New Used Car Specialist. Bob has brought over 30 years of customer service to Frenchie's Chevrolet.

  • Dennis Binan, Service Manager 25Years
    Dennis Binan

    Dennis is the GM Service Manager and warrranty administrator at Frenchie's Chevrolet and has been with us for over 25 years. Dennis will supervise all repairs to your complete satifaction. We are proud to have GM & ASE Certified Technicans. Stop down to Frenchie's and let the GM service team help with your repair needs.

  • Alisa Lobdell, ServiceWriter 6Years
    Alisa Lobdell

    Alisa Lobdell's new position is Service Writer Director. She works to educate and lead fellow team members in the Service Department. She is working with Dennis and Kenny to insure all your questions are answered as well as your needs are taken care of. Give Alisa a call in the Service Department today!!

  • Kenneth McQuoid, Service Writer 6Years
    Kenneth McQuoid

    Ken has been part of the Frenchie's family for 7 full years now!! He graduated from B.O.C.E.S. and joined our staff in the service department. Kenny is a Service Writer and has the knowledge of product and personality for the possition. We look forward to seeing him succeed in the future!

  • Michael Baxter, Service Foreman 8Years
    Michael Baxter

    Mike is a part of our management team. He is also our Shop Foreman. He is a GM master certified and ASE master certified technician and is a key person in our service department. Stop in and say hello!

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  • Rick Phelix, Certified Tech. 21Years
    Rick Phelix

    Rick has been with us for 21 years, is a GM and ASE certified technician and specializes in transmission repair and replacement. Rick is always smiling and does wonderful job with your vehicle needs!

  • Chad Smith, CertifiedTech 18Years
    Chad Smith

    Chad has worked for us for 21 years and is one of our many GM and ASE certified technicians. Chad specializes in engine repair.

  • Keith Coughlin, CertifiedTech 15Years
    Keith Coughlin

    Keith has been with us for over 14 years. Keith is a GM and ASE master certified technician and has over 30 years of experience. You know your car or truck will be in good hands with Keith!

  • John Hennessey, CertifiedTech 3Years
    John Hennessey

    John is a graduate of SUNY Canton, he is a GM & ASE certified mechanic. John has over 5 years experience with GM vehicles.

  • Glenn Gardner, CertifiedTech 20Years
    Glenn Gardner


    Glenn Gardner has been with Frenchie's Chevrolet for over 17 Years and has been recently added to our service department to help you with your service needs.

  • Sue Stiles, PartsManager 19Years
    Sue Stiles

    Sue is our GM Parts & GM Accessories Manager. She has been with the Frenchie's team since 1990. Let Sue assist you with ordering GM parts and accessories. As well as Fisher and Meyer Plows along with Fisher and Meyer Plow parts! Stop by Frenchie's Parts Department and allow Sue and her staff to help you with all your vehicles wants and needs!

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  • Ronald Goff, PartsAdvisor 4Years
    Ronald Goff

    Ron is one of our members in the Parts Department team; he is here to help Sue, James and Tony achieve complete satisfaction for all of our customers' needs. He is always willing to help with any problem you may encounter and he always does it with a smile!!

  • James Chapman, LeadPartsAdvisor 4Years
    James Chapman

    James works with our Parts Department team; he is here to work with Sue, Tony, & Ron to achieve complete satisfaction with our customers. James works hard behind the counter to assist our customers and technicians with all of their parts needs.

  • David Root, GeneralMaintenance 17Years
    David Root

    David Root has been with us for 17 years and is our general maintenance building and groundskeeper. He has always got a project going on! We thank you David for keeping our work environment in tiptop condition!

  • Tony Perry, PartsAdvisor 8Years
    Tony Perry

    Tony is a great addition to our Parts department Counter. He has worked with us here at Frenchie's for several years now. He will also be on the road for deliveries of much needed parts and our Fisher and Meyer Plows for our customers.

  • Nathan Major, Parts Consultaint 1Year
    Nathan Major

     

    Nathan came to Frenchie's from Morrisville State College with Two Degrees.
    1st Automotive Technology AAS
    2nd Automotive Management BBA
    He did an internship with Frenchie's to start his career and now he is full time helping Sue(Parts Manager) and Dennis (Service Manager) with numerous duties.

  • Todd Goolden, CollisionCenter Manager 14Years
    Todd Goolden

    Todd is of great importance to our team here at Frenchie's Chevrolet. Having been here for 15 years Todd is our Collision Center Manager. We have the latest in collision computers and the only heated, down draft bake paint booth in the area. Stop in the collision center and say hello to Todd and his staff! They are all more than willing to assist you with any problems you may have.
    THE RESULTS ARE.......UNBELIEVABLE!!

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  • Liz Goodfellow , C.CAdministrator 2Years
    Liz Goodfellow


    Liz has brought an exiting, energetic, and charismatic attitude to the collision department in the last two years. Liz is a very valuable asset to our company.

  • Keith Bryant, ShopForeman 6Years
    Keith Bryant

    Keith currently holds the position of Shop Foreman. He is just shy of an impressive 22 years of experience in the field. Stop in at Frenchie's and your vehicle will receive top care and repair from our A-1 technicians.

  • Jim Welsh, UsedVehicleDetailer 17Years
    Jim Welsh

    Jim is the new and used vehicle detailer at Frenchie's Chevrolet and has been with us for 17 years. Jim will shine your car inside and out. Stop down to Frenchie's and let Jim help with all your vehicle detailing needs.

  • Trevor Hall, C.C.Technician 9Years
    Trevor Hall

    Trevor is a GM Collision Center Technician here at Frenchie's Chevrolet. Trevor has close to 10 years of experience under his belt. Stop down to Collision Center and let Trevor and the rest of th GM Collision team help with all your vehicle needs.

  • Chris Smith, C.CTechnician 5Years
    Chris Smith

    Chris is one of our employees here in the Collision Center. He is a great asset in this department. Chris started out in our detail bay and has worked his way up to a technician! Come in and let Chris get your vehicle looking great!

  • Jason Smith, C.CTechnician 3Years
    Jason Smith

    Jason is the newest addition to our Collision Center. He comes to work here at Frenchie's with 12 years of experience in the field. Stop by and welcome Jason to the Collision Center. We all wish him luck here at Frenchie's!

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  • Shawn Bitter, CertifiedTech 2Years
    Shawn Bitter

    Shawn is an importaint part of our service team.

  • Steve Bressett, CertifiedTech 7Years
    Steve Bressett