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Real (Frenchie) Coupal
President
real_coupal@yahoo.com
Real "Frenchie" Coupal has been in the automotive industry since 1962 and is President of Frenchie's Chevrolet. He is a hands-on dealer who oversees all aspects of the corporation and is able to assist you in all departments. Customer satisfaction, repeat business and honesty are the main goals of the dealership.
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Thelma Coupal
Vice President
Thelma is the Vice President of Frenchie's. She has worked in the office for 23 years and is the business manager. She handles all the regular office duties, payroll, taxes, bookkeeping, and has progressed from the large, manual books to the very latest in automotive computer systems. Thelma and the girls keep the office running successfully.
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Scott R. Coupal
General Manager
scottcoupal@hotmail.com
Scott is the General Manager here at Frenchie's Chevrolet. He developed the current web site you are viewing. He is also involved with developing the pre-owned vehicle department along with it's operation. As time progresses, improvements will be taking place to better the dealership. Scott and his wife Shannon are established in the Massena area with thier dog Siku.
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Tasha Coupal
Official Greeter
Tasha greets our customers on a daily basis with warmth, friendly tailwags & doggie-talk to everyone. She loves to play with the children and our customers even bring her dog treats. She comes to work daily at 11:00am.
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SIKU "seeku" Coupal
Assistant Greeter
"SIKU" is one of the most precious members of the Coupal family. He belongs to Scott and Shannon Coupal. Come in and pet Siku, he is a fast growing Alaskan Malamute. He is as adorable as they come....and is always looing for a cookie!
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| Office Team |
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Kelly Burnett
Office Manager
Kelly is the Office Manager here at Frenchie's. She has been with Frenchie's for 15 years now. Starting as our car deal and title clerk she worked her way to Office Manager. Kelly handles accounts receivable and accounts payable, payroll, all bookkeeping and can help with any problems our customers may have. If you have questions regarding anything in the office, or the dealership in general please do not hesitate to talk to Kelly!
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Nancy Hartson
Administrative Assistant
Nancy is our administrative assistant with the bubbling personality. She has been with us for twelve years and can help you with all your needs. She can direct you with service, accounts receivable, banking, and secretarial. Just give her a call or stop by the offic window and she will direct you to the department you need.
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Jamie Davis
Customer Satisfaction
Jamie has been with Frenchie's Chevrolet for almost 9 years now! In this time he has managed customer satisfaction (CSI), service loaners, as well as handles all of our advertising. Stop in Frenchie's or call Jamie and allow him to relieve you of any problems you may have with transportation or repairs.
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Sheila Mockry
Clerical
Sheila is the cheerful, smiling addition to our office team here at Frenchie's. Sheila will be delighted to help you at the office window to make certain that your visit is completely satisfactory to you!
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Tom Macaulay
Internet Administrator
Tom Macaulay is an “old” retired schoolteacher. Tom has been working on our web-page, keeping our inventory current so that if you see it on the web it is on our lot. The internet pages are updated several times daily in order to keep the pictures of our inventory as current as possible.
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Amy Keenan
Clerical
Amy is our newest addition to the office team. Amy has an up beat personality, fits wonderfully here at Frenchie’s! Stop by the office and let Amy help you today!
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| Sales Team |
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Ernie Miller
Sales Manager
ernstmiller@hotmail.com
Ernie is our Sales Manager here at Frenchie's Chevrolet. Come see or give Ernie a phone call about all of your vehicle purchasing needs; financing, leasing, insurance, service contracts. He is always happy to help in any way he can! Ernie has been in the car sales business since 1979.
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Michael J. Foote
Sub Prime Financial manager/Sales Professional
rudybuffymassena@yahoo.com
Mike comes to us almost 20 years of finance experience and 12 years of automobile industry experience as a sale professional. Mike is a native of Massena with hometown values and customer service background. Mike's door is always open, so come on in and he will be more than glad to assist you in your next vehicle purchase and financing!
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Sue Halstead
Sales Professional
schevylady@hotmail.com
Sue has been with the sales team for 4 years and she does a marvelous job. Not only is she an established sales professional, but she is a Mark of Excellence Award winner 2 consecutive years. Sue is a great asset to our company.
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Kelly Cordwell
Title Clerk/ Sales Professional
kwood.frenchieschev@gs.reyrey.com
Kelly has been with the Frenchie's team for a year now. Kelly was hired to fill a new position here as internet administrator, and just recently took on a new position as title clerk! We are very excited to have this new change and looking forward to watching her grow and learn!
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Ron Gordon
Sales Professional
rgordon.frenchiechev@gs.reyrey.com
Ron is a sales advisor at Frenchie's Chevrolet. He started selling cars in 1984 and has sampled many different area of retail as well as finance. He also strives on customer service. Ron is a resident of Massena, and has been involved in many areas of Community Service.
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Keith Burnor
Sales Professional
kburnor.frenchieschev@gs.reyrey.com
Keith was born and raised in Northern Vermont. He moved to St. Lawrence County in 1981 and owned and operated an Agri-Business Company until 2002. Keith has been in the Car Sales Business since 2002. Drop in to see Keith and allow him to help you with your car buying needs.
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Greg Mockry
Sales Professional
gmockry.frenchieschev@gs.reyrey.com
Greg is a welcome addition to the sales team here at Frenchie's Chevrolet. Greg comes to us with over 30 years as an established sales professional. Stop in to see Greg and let him help you find the new or pre-owned vehicle that is right for you. Greg has been married to his wife Sheila for over 30 years. Sheila is also part of the Frenchie's team, working in the clerical office.
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April Castagnier
Sales Professional/Internet Administrator
acastagnier.frenchieschev@gs.reyrey.com
We welcome April to our sales team here at Frenchie's Chevrolet. April has two years sales experience and brings with her enthusiasm and endless energy in helping you find the perfect vehicle to fit your needs. April is also the internet administrator here with Frenchies, so when you are browsing our website please feel free to send over an email and she is more than willing to help!
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| GM Service Writers |
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Dennis Binan
Service Manager
frenchiesservice@hotmail.com
Dennis is the GM Service Manager and warrranty administrator at Frenchie's Chevrolet and has been with us for 20 years. Dennis will supervise all repairs to your complete satifaction. We are proud to have GM & ASE Certified Technicans. Stop down to Frenchie's and let the GM service team help with your repair needs.
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Alisa Lobdell
Service Writer Director
Alisa Lobdell's new position is Service Writer Director. She has been promoted to educate and lead fellow team members in the Service Department. She is working with Dennis, Kenny, and Tony to insure all your questions are answered as well as your needs are taken care of. Give Alisa a call in the Service Department today!!
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Kenneth McQuoid
Service Writer
Ken has been part of the Frenchie's family for 3 full years now!! He graduated from B.O.C.E.S. and joined our staff in the service department. Kenny has been promoted as a Service Writer for his knowledge of product and personality. We look forward to seeing him succeed in the future!
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| GM Service Team |
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Rick Phelix
Certified Technician
Rick has been with us for 19 years, is a GM and ASE certified technician and specializes in transmission repair and replacement. Rick is always smiling and does wonderful job with your vehicle needs!
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Michael Baxter
Service Shop Foreman
Mike is a part of our management team. He is also our Shop Foreman. He is a GM certified technician and is a key person in our service department. Stop in and say hello!
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Chad Smith
Ceritfied Technician
Chad has worked for us for 18 years and is one of our many GM and ASE certified technicians. Chad specializes in engine repair.
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Keith Coughlin
Certified Technician
Keith has been with us for 9 years. Keith is a GM and ASE certified technician and specializes in diagnostic and electrical repairs. You know your car or truck will be in good hands with Keith!
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Steven Bresett
Service Technician
Steve has come on board to join our group of top technicians in the Service Department. Stop in and meet our super service techs who will give your vehicle the service you need.
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Glenn Gardner
Service Technician
Glenn Gardner has been with Frenchie's Chevrolet for 14 Years and has been recently added to our service department to help you with your service needs.
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Chris Runions
Service Technician
We would all like to welcome back Chris to our Service Department. Let Chris service your vehicle. He mainly works on NYS inspections as well as oil changes.
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Frank Brothers
Service Technician
Frank is the newest addition to our service department. He comes to us with 20 years of experience in automotive repair. Frank is trained in alignments and is certified in servicing AC’s.
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Chad Gauthier
Service Technician
Chad is a BOCES graduate from their Automotive Technician course. Chad has 11 years experience as an auto service technician. Chad is a welcomed addition to our Service Department.
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| GM Parts Team |
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Sue Stiles
Parts Manager
sestilesmgr@yahoo.com
Sue is our GM Parts & GM Accessories Manager. She has been with the Frenchie's team since 1990. Let Sue assist you with ordering GM parts and accessories. As well as Fisher and Meyer Plows along with Fisher and Meyer Plow parts! Stop by Frenchie's Parts Department and allow Sue and her staff to help you with all your vehicles wants and needs!
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S. Ronald Goff
Parts Advisor
Ron is one of our members in the Parts Department team; he is here to help Sue, James and Tony achieve complete satisfaction for all of our customers’ needs. He will also be on the road for deliveries of much needed parts and our Fisher Plows for our customers.
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Tony Perry
Parts Advisor
Tony is a great addition to our Parts department Counter. He has worked with us here at Frenchie's for several years now. He is always willing to help with any problem you may encounter and he always does it with a smile!!
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James Chapman
Parts Advisor
James works with our Parts Department team; he is here to work with Sue, Tony, & Ron to achieve complete satisfaction with our customers. James works hard behind the counter to assist our customers and technicians with all of their parts needs.
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| GM Collision Team |
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Todd Goolden
Collision Center Manager
tgoolden@hotmail.com
Todd is of great importance to our team here at Frenchie's Chevrolet. Having been here for 11 years Todd is our Collision Center Manager. We have the latest in collision computers and the only heated, down draft bake paint booth in the area. Stop in the collision center and say hello to Todd and his staff! They are all more than willing to assist you with any problems you may have.
THE RESULTS ARE.......UNBELIEVABLE!!
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Deanna Deragon
Collision Center Advisor
dmderagon@hotmail.com
Deanna has been with the Collision Center for 5 years. She will be more than pleased to help you in any way with the entire Collision Staff. She has received training in Collision Estimating and OSHA requirements. Come in and meet with Deanna. She is more than willing to help you with any collision problems that you may have.
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Jim Welsh
Used Vehicle Detailer
Jim is the new and used vehicle detailer at Frenchie's Chevrolet and has been with us for 11 years. Jim will shine your car inside and out. Stop down to Frenchie's and let Jim help with all your vehicle detailing needs.
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Trevor Hall
Collision Center Technician
Trevor is a GM Collision Center Technician here at Frenchie's Chevrolet. Trevor has close to 10 years of experience under his belt. Stop down to Collision Center and let Trevor and the rest of th GM Collision team help with all your vehicle needs.
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Chris Smith
Collision Center Technician
Chris is one of our employees here in the Collision Center. He is a great asset in this department. Chris started out in our detail bay and has worked his way up to a technician! Come in and let Chris get your vehicle looking great!
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Keith Bryant
Collision Center Technician
Keith currently holds the position of Shop Foreman. He is just shy of an impressive 20 years of experience in the field. Stop in at Frenchie's and your vehicle will receive top care and repair from our A-1 technicians.
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Jason Smith
Collision Center Technician
Jason is the newest addition to our Collision Center. He comes to work here at Frenchie’s with 9 years of experience in the field. Stop by and welcome Jason to the Collision Center. We all wish him luck here at Frenchie’s!
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| Let's Not Forget |
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David Root
General Maintenance
David Root has been with us for 14 years and is our general maintenance building and groundskeeper. He has always got a project going on! We thank you David for keeping our work environment in tiptop condition!
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Leon Santamont
Courtesy Driver
Leon has been a part of the Frenchie’s team since 1993. Many of you will remember Leon for his many years of dedicated service to the Village of Massena Police Department. Leon is retired from the Department and has traveled 1000’s of miles picking up vehicles from other dealers. He now will be more than happy to pick you or your vehicle up for our Service Department or Collision Center. Leon provides a valuable service to our customers.
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| AAA Towing Team |
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