87 Reviews Found
Confirmed Service Customer
tecks and staff kept me informed on progress. all seems well for now . thank you john lavair
John L.
MASSENA
Was this review helpful?
Was this review helpful?
Was this review helpful?
Was this review helpful?
Was this review helpful?
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
I have a recalled part that the mechanic decided to fix the pin instead of the whole recall. I was treated unfairly as a female with a hispanic last name. And then charged 260 dollars on a known recall and it will not fix my recall. $260 for a bandage that won't fix the actual problem. How do you justify that? Corporate will be in contact with your dealership.
Angie A.
MASSENA
Was this review helpful?
Confirmed Service Customer
I was so impressed with their customer service! They handled my issue quickly and professionally. I would highly recommend them to everyone!
Denise M.
CANTON
Was this review helpful?
Confirmed Service Customer
My husband brought my car for me, we have had the check engine light on. He drove it there for 8am appointment and the light was on. At 10:30am he was told the light wasn’t on and there was nothing they could do. They said the weather was causing it. So if there was nothing they could do. Why would we be charged $133.00. $116 for labor and $6.75 misc.? Disappointing service.
Kindra C.
NORWOOD
Was this review helpful?
Confirmed Sales Customer
Frenchies is the only dealership we care to deal with Frenchie and his staff are fantastic to deal with from sales to maintenance and everything in between.
Connie H.
POTSDAM
Was this review helpful?
Confirmed Service Customer
The Service here is outstanding! They are very responsive, answer all my questions, and give top notch service!
Justin N.
MASSENA
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
Good service. Timely and complete work. No complaints.
Matthew S.
MASSENA
Was this review helpful?
Confirmed Service Customer
The Service staff were very helpful and were able to squeeze my Apt in promptly and got my daughters car back on the road. Very appreciative.
Danny W.
MASSENA
Was this review helpful?
Was this review helpful?
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
I had a service appointment (first one, as a brand new customer) for 9AM. They said I should return in an hour or an hour and 1/2. I came back at 10:30AM and my car wasn't even in the queue yet. He said it'll probably be done near noon. I sat in the waiting room until 2PM, until finally I walked back to see what was up. He said We just finished it. (I thought he'd call when it was done.) Lost a whole day of work for this. So, even though the staff is upbeat, and I do enjoy my Trailblazer, my initial service situation was extremely frustrating.
Louis J.
HOGANSBURG