Our Staff
Management
Real (Frenchie) Coupal
President
The highlight of our sales team, we have probably the most notable person at Frenchie's; he is a salesperson, "lot boy", maintenance person, handy man, transport driver, assistant, Gardner, accountant, banker, cleaner, volunteer, mentor, leader and he is our president and dealer principal "Frenchie" Real Coupal. If you have ever been to Frenchie's Chevrolet you know you have a 90% chance of seeing Frenchie busy at work no matter how large or small the task he dives in head first with an ambition to envy. We are grateful as a staff to have him here each day. Thank you Frenchie!! Real "Frenchie" Coupal has been in the automotive industry since 1962 and is President of Frenchie's Chevrolet. He is a hands-on dealer who oversees all aspects of the corporation and is able to assist you in all departments. Customer satisfaction, repeat business and honesty are the main goals of the dealership.
![Real (Frenchie) Coupal](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/488700ce-7d6a-49f5-a8c6-83fd3bdf6748/6c4c645f43654662b95d063bb9b1671c.png)
Thelma Coupal
Vice President
Thelma is the Vice President of Frenchie's. She has worked in the office for 30 years and is the business manager. She handles all the regular office duties, payroll, taxes, bookkeeping, and has progressed from the large, manual books to the very latest in automotive computer systems. Thelma and the girls keep the office running successfully.
![Thelma Coupal](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/d6571cdf-91ff-4585-89ca-e4a240f59975/80d1c88b48a64f7ea1cf90c6c8f1e922.png)
Clayton Plourde
General Sales Manager
Since 2010- Clayton has Certifications from General Motors for the following---- Dealership Managment, GSM, BDC Management, Digital Marketing Management, Technology Expert, Internet Management, Sales Management ****He also has Certifications from Google for the following---- Google Analytics, Google AdWords Display, AdWords Mobile, AdWords Search, Adwords Shopping, and AdWords Video.
![Clayton Plourde](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/0abe8efc-43eb-409b-984e-0224f41f0493/620c0481d2e44385b71c028fdb0b5cab.png)
Sarah Burnett
Office Manager
**Since 2010**
![Sarah Burnett](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/05c4dda3-0312-4d9f-993e-40a79dd88a43/809f7ea8fb0d4e9781376ec6b1f079e7.png)
Sue Stiles
Fixed Operations Manager
**SINCE 1990** Sue is our Fixed Operations Manager. She has been with the Frenchie's team since 1990. Let Sue assist you with ordering GM parts and accessories. As well as Fisher Plows along with Fisher Plow parts! Stop by Frenchie's Parts Department and allow Sue and her staff to help you with all your vehicles wants and needs!
![Sue Stiles](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/3f885c4c-dd14-4453-a75f-febeb5de92bd/16b7ad4dcd12485db75d7359bccca14a.png)
Todd Goolden
Collision Center Manager
**Since 1994** Todd is of great importance to our team here at Frenchie's Chevrolet. Having been here since 1994 Todd is our Collision Center Manager. We have the latest in collision computers and the only heated, down draft bake paint booth in the area. Stop in the collision center and say hello to Todd and his staff! They are all more than willing to assist you with any problems you may have. THE RESULTS ARE.......UNBELIEVABLE!! "My door is open."
![Todd Goolden](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/47597f92-0953-4b27-b102-75752680310a/d6ae2474a6f947ac9537b8e852f9c16c.png)
Administration
Sarah Lynn Burnett
Office Manager
**SINCE 2010**
![Sarah Lynn Burnett](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/92a54403-01d2-4713-af51-ec47ee70b8d9/e466d6a12ce941b5a0cb99fd4a59f700.png)
Elaine Wheeler
Administrative Assistant
**SINCE 2015**
![Elaine Wheeler](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/7e63fd91-5663-4a0f-a822-fedb86c362ce/5f794b594bc847adba3204ba582164b7.png)
Amanda "SHORTY" Degagne
Administrative Assistant
![Amanda "SHORTY" Degagne](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/1bfe7842-6da9-4e4e-86a5-b9b069a6fa47/68d8b9ee4e7747a482ceac161aa3b7b9.png)
Sales Department (315) 764-1760
Clayton Plourde
General Sales Manager
**SINCE 2009** Clayton has Certifications from General Motors for the following: Sales Management, GSM, BDC Management, Digital Marketing Management, Technology Expert, Internet Management. He also has Certifications from Google for the following: Google Analytics, Google AdWords Display, AdWords Mobile, AdWords Search, Adwords Shopping, and AdWords Video.
![Clayton Plourde](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/6e087e09-268e-4824-8040-5a14d2e94f40/1a360667ce064391bebd5b2b02fea241.png)
Brandi Coleman-Cope
Title Clerk
Originally from across the country in Washington state, Brandi has made her home in Massena. Brandi keeps us all on our toes when it comes to paperwork, catching when we miss "dotting our "i"s and "t"s". (Note: she just corrected me while writing this, it is "dotting our "i"s and crossing our "t"s) LOL . Thank you Brandi for all the work you do!
![Brandi Coleman-Cope](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/c317d72d-0218-4436-b391-d36a0c6de3e9/d72f1481a9fd4681b8e39dccc0ae0a19.png)
Laura Rogers
Customer Care Representative
Many of you have probably already had a chance to speak to this person at some point. Laura Rogers leads our Customer Care Department of the Sales Team where her focus is not to try and sell you a vehicle but assist you in planning and preparing for your appointments. Laura is a very proud mom and agrees with the saying "THEY GROW UP TOO DARN FAST!!!" If your looking to schedule a vehicle viewing or have any questions about how Frenchie's Chevrolet can help you in the future please reach out to Laura and she would be eager to answer your questions and assist you! ~Since 2018
![Laura Rogers](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/e977ed51-bfa4-406f-9e80-2348275d0516/661b6e7f0bce4943bf539ae9a958a9a9.png)
Cassandra Love
Sales and Leasing Pro
Cassandra "Cassie" Love! Cassie has been with Frenchie's Chevrolet for some time now and has learned from the best about Chevrolet and Customer Service. Approximately a year ago she was mentored and handed the reigns by Sue Halstead as a respected colleague to lead the sales team of the next generation. Next month Cassie will be furthering her professional sales career at Frenchie's Chevrolet by participating in hands on training for the next generation of Chevrolet CORVETTES. She will be visiting the factory in Bowling Greens KENTUCKY and learning from the people who build these amazing vehicles. She will also be able to drive the new models during her experience. If your looking for professional service and an endearing personality, Cassie is here to serve you. Stop in and say "Hi" today. EST. 2022
![Cassandra Love](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/fb355333-e0ba-466e-8b40-32bdbcc5a231/d00c3c289c024ce69b6652bcb1a59004.png)
Jon Fahd
Sales and Leasing Rep.
With most his roots from Massena, NY, Jon brings his extensive HD Truck knowledge to Frenchie's Chevrolet. Jon has Practical, Operational experience with HD Trucks and Plows. When Jon is not at work he's a proud husband and father of very active, athletic children. Jon gets passionate about his work and places a lot of energy in attempting to customize his customers experience to fit their wants and needs. Stop down and see Jon today at Frenchie's Chevrolet. EST. 2023
![Jon Fahd](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/eaf1450e-f783-45ba-9554-7b44e4c635a2/a9097ffd45f440429cf36c222dc70287.png)
Rebecca Lamica
Sales and Leasing Pro.
Rebecca originates from Roanoke Virginia and raised in the north country. She has unique experience in the automotive industry which runs in her family. Stop down and see Rebecca Today. EST. 2023
![Rebecca Lamica](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/05d263e3-8b08-4b25-8921-3d0be5d8c160/0142377cb0714486949d0da2b2dd3c19.png)
Service Department (315) 764-1760
Kenneth McQuoid
Service Manager
**SINCE 2004** Ken has been part of the Frenchie's family!! He graduated from B.O.C.E.S. and joined our staff in the service department. Kenny is a Service Writer and has the knowledge of product and personality for the position. We look forward to seeing him succeed in the future!
![Kenneth McQuoid](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/416e9c74-d499-4654-a54a-67d78154561c/063f994a42b942daa08322dbb71417c6.png)
Chuck Plate
Service Advisor
![Chuck Plate](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/e4cf2202-eaa8-4c7e-8869-f151e555364b/e5202ddcd5fa444d9d38a336edbce841.png)
Rick Phelix
Certified Technician
**SINCE 1989**
![Rick Phelix](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/144e492f-9db7-4fe3-98d6-cf0ae0c02d4f/b705d484b2904da0b195c4d43548c053.png)
Jason McDaris
Service Technitician
![Jason McDaris](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/cf0e959e-d7e7-4a03-9755-a81a1962babd/c973502f384e4c64b479788123637de3.png)
Marshall Roy
Service Technician
![Marshall Roy](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/ed668eb2-82b7-4321-8b1f-1b7ceb6abfbf/e5ffeb312a684740a46b1da00489fc4d.png)
Dakota Allen
Service Tech
![Dakota Allen](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/c88c3752-fb5a-44c6-ac86-d65b5e2c0308/f8ec15b4642b41569cc6e0f10d47abe7.png)
Chad Smith
Certified Technician
**SINCE 1992**
![Chad Smith](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/0dc0aebd-9ceb-4d99-95a6-38a9845f5bba/a7beab5d5ecc43f79cb1d7f6cf87df3d.png)
Parts Department (315) 764-1760
Sue Stiles
Fixed Operations Manager
**SINCE 1990** Sue is our GM Parts & GM Accessories Manager. She has been with the Frenchie's team since 1990. Let Sue assist you with ordering GM parts and accessories. As well as Fisher Plows along with Fisher Plow parts! Stop by Frenchie's Parts Department and allow Sue and her staff to help you with all your vehicles wants and needs!
![Sue Stiles](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/accaa443-06f0-4e8f-ac98-2c760dbf500f/4308aa2e33f54007a94376391d8d7d75.png)
James Chapman
Parts Advisor
**SINCE 2006** James works with our Parts Department team; he is here to work with Sue & Chris to achieve complete satisfaction with our customers. James works hard behind the counter to assist our customers and technicians with all of their parts needs.
![James Chapman](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/549fa292-220a-493c-a65d-8fec8ece8477/6bfc7462e26b4ed4b48e7a2783b310ca.png)
![Chris Cope](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/a328148b-5241-4399-8da0-67e253db6acc/38ee64de4e25452cbe207d665a6d92af.png)
Daren FeFee
Parts Advisor
![Daren FeFee](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/c991e6ac-908f-4f0a-b8bb-89145e29c2c4/6c742f9ae9c94050a55d977fc6d8ed9e.png)
Collision Center (315) 764-1760
Todd Goolden
COLLISION CENTER MANAGER
**SINCE 1996**
![Todd Goolden](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/3c7f21df-0fa9-4a77-bf6a-6cc1e0340758/3e62ae8ff5f648e681eacadb593a61f6.png)
Bridget BERGERON
Advisor
![Bridget BERGERON](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/43206342-34de-46ab-87f6-e9f15ba167ad/e25723f13e6f41d39d42a8883bb41df2.png)
Trevor Hall
Collision Center Technician
**SINCE 2001** Ford Aluminum Repair Certified Axalta Certified Assured Performance Certified I-Car Welding Certified
![Trevor Hall](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/27640349-272a-4f70-9b28-d8408fecc8e3/41e665f5ca5941d5a5313e39a9ceb1dc.png)
Chris Smith
Collision Center Technician
**SINCE 2005** Ford Aluminum Repair Certified Axalta Certified Assured Performance Certified I-Car Welding Certified
![Chris Smith](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/b927d324-efe9-429b-ad63-d19b2a41584f/1cde6aef6b9f45f09cb799b5d2429927.png)
Michael Steenberg
Collision Center Detailer
![Michael Steenberg](https://media.assets.ansira.net/websites/content/gmps-frenchies/file/508340ce-60e9-419d-b396-cabaae0944d4/6abe99432bfd42bea82363b14a5d0f5b.png)