314 Reviews Found
Confirmed Service Customer
Best this since sliced bread , Ken and Chuck deserve a raise I can tell you that much
Stacey S.
HOGANSBURG
Business Response
Stacey, we sincerely appreciate your feedback. Each employee is a valued member of the Frenchies Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Was this review helpful?
Business Response
Karen, we sincerely appreciate your feedback. Each employee is a valued member of the Frenchies Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Was this review helpful?
Confirmed Service Customer
I brought my “GMC” pick up to the dealership to be detailed. The young guy that did it did an amazing job. Also while it was there the Tech told his supervisor he noticed the truck was due for a NYS inspection, which I already knew about but was planning on taking it to the dealership where I bought it. Todd called me and asked if he could take of it for me while it was there....and he did! I call that outstanding customer service in my book!
Brian B.
MASSENA
Business Response
Brian, we sincerely appreciate your feedback. Each employee is a valued member of the Frenchies Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Was this review helpful?
Confirmed Service Customer
Quick and excellent response to the fender bender I had
Sue H.
MASSENA
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Frenchies Chevrolet team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
Was this review helpful?
Confirmed Sales Customer
Great people to do business with. Excellent at getting you all the discounts they can. Financing department has all your best possibilities in mind. All around Frenchies is a great place to buy a vehicle. 👋🏻👋🏻👋🏻
Benjamin F.
NICHOLVILLE
Business Response
Benjamin, we sincerely appreciate your feedback. Each employee is a valued member of the Frenchies Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Was this review helpful?
Business Response
John, we sincerely appreciate your feedback. Each employee is a valued member of the Frenchies Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Was this review helpful?
Confirmed Service Customer
Had car for 8 days before it was done. Left tools in the car and papers that were in the glovebox were on the floor. Heater knob doesnt work now when it did before.
Shad L.
N BANGOR
Business Response
Shad, we would like to apologize for your recent experience at our service department. Please contact us at your earliest convenience as we would like to discuss this matter and work towards a resolution.
Was this review helpful?
Confirmed Service Customer
People were friendly and the oil change was quick!
Sharon M.
OGDENSBURG
Business Response
Sharon, we sincerely appreciate your feedback. Each employee is a valued member of the Frenchies Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Was this review helpful?
Confirmed Service Customer
I received a call prior to oil change, set up appointment and employees were very friendly
Tonya B.
NORWOOD
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Frenchies Chevrolet team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
Was this review helpful?
Confirmed Service Customer
Great service team, efficient and polite. All the staff (sales, service, office) take the time to say hello as they walk through the waiting area. Dealership is always clean.
Debra W.
MASSENA
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Frenchies Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.
Was this review helpful?
Business Response
Timothy, we are happy to pass along your comments to the team here at Frenchies Chevrolet! We look forward to your next visit! Take care!
Was this review helpful?
Confirmed Service Customer
It’s my second truck so I must love it there.
Heather F.
NICHOLVILLE
Business Response
It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!
Was this review helpful?
Confirmed Service Customer
Quick and easy with a very little wait time. Waiting room was very comfortable!
Brian B.
MASSENA
Business Response
Thank you for taking the time to share your feedback, Brian. I'm happy to hear that our service team took great care of you during your visit. We look forward to seeing you again soon. Thanks!
Was this review helpful?
Confirmed Service Customer
I have always been treated well at Frenchies , and definitely recommend both the repair shop and body shop.
Raymond B.
MASSENA
Business Response
Raymond, we would like to thank you for your kind words. Our entire team will appreciate this feedback. Frenchies Chevrolet prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit!
Was this review helpful?
Confirmed Service Customer
Did not get in on time ,an was their 1hour&45min.
James C.
BRASHER FALLS
Business Response
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
Was this review helpful?
Business Response
Glad we could help you out!
Was this review helpful?
Confirmed Service Customer
Average wait time. FYI... Durocher Kia gives us soda and granola bars in addition to coffee and water. True story. ☺️
Jerome S.
NORFOLK
Business Response
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
Was this review helpful?
Business Response
Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Was this review helpful?
Confirmed Service Customer
I love dealing with Frenchies Chevrolet they can always get me in for whatever I need and the wait is not very long at all. The waiting area is very pleasant just like the employees!! Thank you so much
Christine D.
MASSENA
Business Response
Christine, our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Frenchies Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.
Was this review helpful?
Confirmed Sales Customer
I had an excellent experience purchasing my 2018 Chevrolet Trax, the sales department was exceptional and assisted me through many questions during the sales process.
Diane B.
MASSENA
Business Response
Diane, we sincerely appreciate your feedback. Each employee is a valued member of the Frenchies Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!