I had a service appointment (first one, as a brand new customer) for 9AM. They said I should return in an hour or an hour and 1/2. I came back at 10:30AM and my car wasn't even in the queue yet. He said it'll probably be done near noon. I sat in the waiting room until 2PM, until finally I walked back to see what was up. He said We just finished it. (I thought he'd call when it was done.) Lost a whole day of work for this. So, even though the staff is upbeat, and I do enjoy my Trailblazer, my initial service situation was extremely frustrating.
Long wait times (this latest was least time). Previous wait times we're very long. Leaves me wondering why they even make appointments. But overall the services good if you're willing to sit in the waiting room for 1 to 2 hours
Service people were very rude and a number of people not will to help with the vehicle they sold me. The full service detailing job was not done well at all , under the seats were not vacuumed at all , feels like I am getting the run around when I have to call about the that they sold me
I was out of town far from home and they took care of my 2018 GMC Duramax injector issue. I wouldn't have made it home had it not been for this service team! The owner was present and very caring. Not one other dealer in the whole northeast NY could help me for weeks, Frenchie's got me in in days. Had to leave it overnight but they had a car for me and I got my truck back the next day.
My last two appointments I have sat there for an hour and 45 minutes once for an oil change once for an inspection. I understand things may happen, but you could at least let your customers know why it’s taking so long. Your workers are the ones that make the appointment if you cannot actually do that many appointments in the amount of time you set up appointments then don’t schedule that many people. I took off a half day of work to get this done and for appointment after that and had to cancel eye appointment. I believe that now I will start going elsewhere