195 Reviews Found
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
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Confirmed Service Customer
I brought in a truck with less than 6000 miles and an intermittent noise while driving , it couldn't be found, cost me over 100 dollars and the noise is still there. To say I'm not happy would be an understatement. I will drive it till it completely breaks and then the dealership can come get it.
Raymond B.
MASSENA
Business Response
We would like to apologize for your recent experience at our service department. Please contact us at your earliest convenience as we would like to discuss this matter and work towards a resolution.
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Confirmed Service Customer
Vehicle was at center for over 3 weeks, I was never updated with progress as promised, and needed to go back because a fog light wasn’t working
Joshua L.
MASSENA
Business Response
Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
The best service for this elderly lady was that they picked up and delivered my car after they serviced it. Thanks to the guys that did it.
Rita E.
MASSENA
Business Response
Wow, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Two plus hours for oil change is way to long and I had appointment. Should have been told when I arrived and I would have rescheduled it. Not a good experience.
George W.
MASSENA
Business Response
We would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Confirmed Service Customer
Due to the GM strike getting the parts was difficult and took longer than normal, but Todd did a great job putting my truck back together.
Michael V.
MASSENA
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I was at frenchies for an inspection and tire pressure check. it was done and we are happy!
Susan Y.
BRASHER FALLS
Business Response
We love hearing from happy costumers!
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Confirmed Service Customer
Always get good service and great support from all the staff.
Charles E.
MASSENA
Business Response
Thank you for leaving us this great review! We can't wait to see you again, have a great day.
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Confirmed Service Customer
As always they treat you great and try to accommodate you the best they can
Scott R.
CHATEAUGAY
Business Response
The whole Frenchies Chevrolet team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
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Confirmed Service Customer
I forgot to give you the 20 dollar discount coupon I had with me.........
David C.
NORTH BANGOR
Business Response
Hello there, we appreciate you taking the time to leave us this feedback.
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Confirmed Service Customer
when I left for Thanksgiving in Calif. with my family I left my truck with Frenchies Chevrolet in Massena for an oil change and wash . When I returned (after a very long and tiring day ) I found my truck ready for me …. all cleaned , waxed and feeling like a brand new truck . All my "tired" went away and I almost sang Christmas songs along with the radio on my way home . THANK YOU , ALL , at Frenchies !
James L.
MASSENA
Business Response
Wow, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Thank you so much for taking the time to write this review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I am limited mobile right now, all parking by customer enterance was empty,but mechanic parked car out back garage, thankfully service went & got it ,he is great
Dean W.
PARISHVILLE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback.
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Confirmed Service Customer
Fast, friendly, excellent service, very happy with Todd, my truck looks like new again.
David W.
MASSENA
Business Response
Hi David, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Told about a new New York State Law at when I have to have my car inspected I really do not like and I think it is wrong.
Terry S.
NORWOOD
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Business Response
Glad we could help you out!
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Business Response
Thanks for the great feedback!
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Confirmed Service Customer
Good service, reasonable price, in waiting room a LONG TIME! Still will go back again.
Wayne P.
MOIRA
Business Response
Wayne, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!