Customer Reviews

A little disappointed. Got a tail light fixed. At first, I was told it was covered under the Bumper to Bumper warranty. Which, I purchased the better warranty at my original purchase date in August 2020. Then another person at the desk explained to the colleague it was not covered and cost me $95.32. Either way disappointing. What good is Bumper to Bumper and not both employees were on the same page. One of those things!

I was waited on quickly and everyone was friendly.

Todd & Roseanne did an awesome job in the collision center, thank you very much !!! 🛻

QUALITY WORKMANSHIP AND PROFESSIONALISM HAND IN HAND EXPERIENCE!!!!!

Everyone was friendly, knowledgeable and had my car ready in a timely manner.

I booked my service appointment online, but I never received any confirmation of the appointment. I called them about an hour before the time I'd requested. They said to "just bring it in and we'll take care of it". I did as they said and they did as they should.

The Service staff was very professional and courteous. Replacing a transmission in such a short time in these times of covid with short supply of parts was undoubtedly remarkable and greatly appreciated.

They have been good about all the small things that were broken on our used vehicle and great with servicing our new vehicle

Best service in the Eastern United States

Quick service!

Service manager was great to deal with.

I felt like a 2 hour wait for an oil change, tire rotation, and a car wash was a little long, but I later found out that they also checked the alignment, and may have done other diagnostics I didn't know about. Thank you for filling my windshield washer reservoir.

Service dept got me right in for oil change. Nice clean waiting room. Everyone who walked by said good morning. Friendly staff and even the dog came to play. Slight mix up with billing that was taken care of when I called them. Somehow I was charged for first oil change and didn’t catch it until I got home. It was taken care of over the phone with no problems.

I was in for service and after more than an hour after my scheduled appointment time and waiting in the lounge I finally went back and asked why my car still wasn't in the shop, I was told they were still waiting for my parts. It would have been nice if someone from service would have came and informed me of that instead of me checking myself.

Always a great experience.

X

Service department is excellent and congenial. Loved seeing the puppy Women’s toilet seat is loose. Little bit like a ride at Disney !

very friendly and knowledgable sales person

polite-courteous efficient knowlegable and very very helpful

Even though I purchased the vehicle at another dealership outside of the area, the staff at frenchies was very professional and friendly (unlike the other GM dealership in massena who refused to do warranty work on vehicles not purchased from their dealership). The repairs were done in a timely manner and done correctly. I would recommend frenchies to anyone.