Customer Reviews

I had a service appointment (first one, as a brand new customer) for 9AM. They said I should return in an hour or an hour and 1/2. I came back at 10:30AM and my car wasn't even in the queue yet. He said it'll probably be done near noon. I sat in the waiting room until 2PM, until finally I walked back to see what was up. He said We just finished it. (I thought he'd call when it was done.) Lost a whole day of work for this. So, even though the staff is upbeat, and I do enjoy my Trailblazer, my initial service situation was extremely frustrating.

All good.

Did a great job

Excellent service

I had to have on star moduel replaced, It was done in time they told me, employees very professional!

Professional, fast and friendly

They picked truck up at 930am. Took over 6 hrs for an oil change

Great service and friendly people

Everything went great 👍

Long wait times (this latest was least time). Previous wait times we're very long. Leaves me wondering why they even make appointments. But overall the services good if you're willing to sit in the waiting room for 1 to 2 hours

They kept me informed about the issues with my car

Service people were very rude and a number of people not will to help with the vehicle they sold me. The full service detailing job was not done well at all , under the seats were not vacuumed at all , feels like I am getting the run around when I have to call about the that they sold me

Had an inspection done

I was out of town far from home and they took care of my 2018 GMC Duramax injector issue. I wouldn't have made it home had it not been for this service team! The owner was present and very caring. Not one other dealer in the whole northeast NY could help me for weeks, Frenchie's got me in in days. Had to leave it overnight but they had a car for me and I got my truck back the next day.

Fast took less time than told.

My last two appointments I have sat there for an hour and 45 minutes once for an oil change once for an inspection. I understand things may happen, but you could at least let your customers know why it’s taking so long. Your workers are the ones that make the appointment if you cannot actually do that many appointments in the amount of time you set up appointments then don’t schedule that many people. I took off a half day of work to get this done and for appointment after that and had to cancel eye appointment. I believe that now I will start going elsewhere

I bought a pickup truck

Oil change and cabin filter changed

Friendly staff

they treat very well and have bought a number of vehicles from them