115 Reviews Found

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Confirmed Service Customer
Long wait times (this latest was least time). Previous wait times we're very long. Leaves me wondering why they even make appointments. But overall the services good if you're willing to sit in the waiting room for 1 to 2 hours
Philip F.
MASSENA

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Confirmed Service Customer
They kept me informed about the issues with my car
Patrick W.
NORTH BANGOR

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Confirmed Service Customer
Service people were very rude and a number of people not will to help with the vehicle they sold me. The full service detailing job was not done well at all , under the seats were not vacuumed at all , feels like I am getting the run around when I have to call about the that they sold me
Carmalita S.
ROOSEVELTOWN

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Confirmed Service Customer
I was out of town far from home and they took care of my 2018 GMC Duramax injector issue. I wouldn't have made it home had it not been for this service team! The owner was present and very caring. Not one other dealer in the whole northeast NY could help me for weeks, Frenchie's got me in in days. Had to leave it overnight but they had a car for me and I got my truck back the next day.
Jim M.
SPRINGVILLE

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Confirmed Service Customer
My last two appointments I have sat there for an hour and 45 minutes once for an oil change once for an inspection. I understand things may happen, but you could at least let your customers know why it’s taking so long. Your workers are the ones that make the appointment if you cannot actually do that many appointments in the amount of time you set up appointments then don’t schedule that many people. I took off a half day of work to get this done and for appointment after that and had to cancel eye appointment. I believe that now I will start going elsewhere
Tammy L.
MOIRA

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Confirmed Service Customer
they treat very well and have bought a number of vehicles from them
Lynn R.
POTSDAM

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Confirmed Service Customer
My truck had a recall to put in chips that were both available during the shortage. Frenchie's service department got me in quickly and performed the job while I was at work.
Jeremy M.
BRASHER FALLS

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Confirmed Service Customer
Service people are fantastic. They explain everything very well. Polite and professional. Those boys hey donuts next trip ❤️❤️
Kathy L.
POTSDAM

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Confirmed Service Customer
They did all the leg work. Was polished & ready to go. T
Marsha G.
MASSENA

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Confirmed Service Customer
Nothing was in stock at Frenchies parts that are common took a week
Bennett W.
ROOSEVELTOWN

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Confirmed Service Customer
I was traveling out of town. Was able to drop vehicle off and the service was done while I was away. Very satisfying.
Gary B.
MASSENA

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