327 Reviews Found
Confirmed Service Customer
Average wait time. FYI... Durocher Kia gives us soda and granola bars in addition to coffee and water. True story. ☺️
Jerome S.
NORFOLK
Business Response
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
I love dealing with Frenchies Chevrolet they can always get me in for whatever I need and the wait is not very long at all. The waiting area is very pleasant just like the employees!! Thank you so much
Christine D.
MASSENA
Business Response
Christine, our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Frenchies Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Sales Customer
I had an excellent experience purchasing my 2018 Chevrolet Trax, the sales department was exceptional and assisted me through many questions during the sales process.
Diane B.
MASSENA
Business Response
Diane, we sincerely appreciate your feedback. Each employee is a valued member of the Frenchies Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
Initially went in for a routine oil change, however, the technician found a problem with the front right wheel -- Ken came back to me and explained the problem, let me know the cost and approximate time to fix. He explained to me what might happen if this want not repaired. I''ve always found Ken and Chuck very helpful in explaining the exact problem and cost associated with the problem. Keep up the good work.
Mary K.
HELENA
Business Response
Mary, we appreciate your kind words. The entire team at Frenchies Chevrolet thanks you! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!
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Confirmed Service Customer
don't care for set-up for bring car in for service. overhead door entrance to service bay is confusing, myself and another customer parked outside, went in mandoor then I went through mandoor to service bay and notified tech of my appointment. next elderly man came in and sat in waiting area until after 15 minutes or so salesman noticed him and headed him in right direction. he could have sat a long time. payment centershould have signage outside directing customers to service bay or to parts counter and payment center.
Francis G.
MASSENA
Business Response
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
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Confirmed Service Customer
My wife and I both work and always have to drop off the camaro the night before.if someone is there they always put it inside for the night which is greatly appreciated.they always treat us well and accommodate our needs
Terry P.
MASSENA
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Frenchies Chevrolet! We look forward to your next visit! Take care!
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Confirmed Service Customer
Very happy with the experience. Quickly got my vehicle in for service and completed the work in a professional manner.
Robert K.
NORFOLK
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Work estimate to repair accident damage was quickly prepared. Scheduling of work was prompt and repairs executed in a timely manner. As a result no rental car was required. Interface with my insurance company and paperwork were efficient and without delay. Work preformed was as needed. Truck was returned washed and waxed with a "high shine".
James S.
MASSENA
Business Response
We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Frenchies Chevrolet, we value our customers and we look forward to seeing you on your next visit.
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Confirmed Service Customer
I had some major collision damage repaired after being rear ended. Service was very quick, looks good, rides good, and there was one major plus. Frenchies Chevrolet swapped out my crappy Korean rent a car and gave me a new truck to drive as a loaner for no additional rental charge. That is taking care of your customer , and much appreciated.
Raymond B.
MASSENA
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Frenchies Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Service Customer
FRENCHIE'S in MASSENA, NY: Chuck, Kenny and the technician were great to deal with and they diagnosed the problem accurately and repaired the issues the same day.
Andrew W.
MASSENA
Business Response
Glad we could help you out!
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Confirmed Sales Customer
Once again Sue did a great job in showing us all of our options when looking for a new vehicle . After getting the vehicle she very patiently showed us all of the features. Sue is a great benefit to Frenchies Chevrolet. Thank you Sue.
Dale P.
NORWOOD
Business Response
Dale, we sincerely appreciate your feedback. Each employee is a valued member of the Frenchies Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
efficient - courteous -prompt-friendly - helpful
Janice C.
MASSENA
Business Response
Janice, we're so happy to hear that you had a Positive experience. We look forward to continuing to work with you.
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Business Response
Michael, we sincerely appreciate your feedback. Each employee is a valued member of the Frenchies Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
Challenging visit with resetting computer on my car for emissions testing following jump start but Frenchies team very accommodating to my needs and did great job completing the job
Steven R.
MASSENA
Business Response
Our team will be so happy to read your great review. If you ever have any questions or concerns don't hesitate to give us a call! Until the next time we meet, take care!
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Business Response
James, we sincerely appreciate your feedback. Each employee is a valued member of the Frenchies Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
I called Monday to set up an appointment. No one answered back at service. Left my name and number with Elaine, and she said they would call me back. The message was left with Kenny, and I had to call back on Tuesday morning to schedule my appointment. Not so great on getting back to me.
Sherry A.
MASSENA
Business Response
We are disappointed to learn of your experience here at Frenchies Chevrolet, but will take this opportunity to improve. We will be sharing your comments with our team and if you ever have any questions or concerns don't hesitate to give us a call.
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Confirmed Service Customer
Very clean and homie like atmosphere at dealership ...😊
Robert F.
MASSENA
Business Response
Robert, thank you for taking the time to write about your experience at our dealership. All of us at Frenchies Chevrolet pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
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Business Response
Glad we could help you out!
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Business Response
Thank you very much!
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Business Response
Thanks for the great feedback!