Customer Reviews

Everything went great 👍

Long wait times (this latest was least time). Previous wait times we're very long. Leaves me wondering why they even make appointments. But overall the services good if you're willing to sit in the waiting room for 1 to 2 hours

They kept me informed about the issues with my car

Service people were very rude and a number of people not will to help with the vehicle they sold me. The full service detailing job was not done well at all , under the seats were not vacuumed at all , feels like I am getting the run around when I have to call about the that they sold me

Had an inspection done

I was out of town far from home and they took care of my 2018 GMC Duramax injector issue. I wouldn't have made it home had it not been for this service team! The owner was present and very caring. Not one other dealer in the whole northeast NY could help me for weeks, Frenchie's got me in in days. Had to leave it overnight but they had a car for me and I got my truck back the next day.

Fast took less time than told.

My last two appointments I have sat there for an hour and 45 minutes once for an oil change once for an inspection. I understand things may happen, but you could at least let your customers know why it’s taking so long. Your workers are the ones that make the appointment if you cannot actually do that many appointments in the amount of time you set up appointments then don’t schedule that many people. I took off a half day of work to get this done and for appointment after that and had to cancel eye appointment. I believe that now I will start going elsewhere

I bought a pickup truck

Oil change and cabin filter changed

Friendly staff

they treat very well and have bought a number of vehicles from them

My truck had a recall to put in chips that were both available during the shortage. Frenchie's service department got me in quickly and performed the job while I was at work.

Everyone was great

All was well no problem with anything.

Service people are fantastic. They explain everything very well. Polite and professional. Those boys hey donuts next trip ❤️❤️

They did all the leg work. Was polished & ready to go. T

Nothing was in stock at Frenchies parts that are common took a week

I was traveling out of town. Was able to drop vehicle off and the service was done while I was away. Very satisfying.

Friendly and knowledgeable staff.