241 Reviews Found
Business Response
Thanks for the great feedback!
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Confirmed Service Customer
I would be lost if I did not have Frenchie's as part of my life. With them in my Life, I know my vehicle is going to be in tip top shape at all times.
Marjorie L.
MASSENA
Business Response
Marjorie, we would like to thank you for your kind words. Our entire team will appreciate this feedback. Frenchies Chevrolet prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit! Take care!
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Business Response
Glad we could help you out! We look forward to your next visit! Take care!
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Business Response
We're so happy to hear that you had a pleasant experience. We look forward to continuing to work with you.
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Confirmed Service Customer
Always impressed and satisfied with my excellent customer service experience.
D'Ann P.
MASSENA
Business Response
Thank you again for the great review!
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Confirmed Service Customer
I went in for an oil change and tire rotation. they discovered I needed back brakes. it was good thing .I wasn't expecting that but all turned out well. TY guys!
Susan Y.
BRASHER FALLS
Business Response
Glad we could help you out!
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Business Response
Hi, thank you so much for your high rating. We hope you have a great day!
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Confirmed Service Customer
the work was done in a timely fashion and the staff is friendly. I still think all dealers charge too much
Shirley L.
WADDINGTON
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Confirmed Service Customer
My check engine light came on on my 2015 Silverado and i heard a noticeable ticking noise in the engine. I thought it sounded like a lifter issue. I drove my truck to work Wednesday and they picked it up. The quickly diagnosed the issue. One of the pushrods was bent. When they figured out that my truck wasn't going to be fixed that day and i had previously stressed to them that i couldn't be without my vehicle, they brought me a brand new 2019 Silverado to use as a loaner. I stopped in to Frenchies Thursday morning to get a few necessities out of my truck and saw the whole engine was torn down to the engine block and they showed me the issues. I figured there was no possible way i would see my truck back until the next week at the earliest. Around 4pm at work i looked out and saw my truck pulling into our parking lot all fixed. I was quite impressed to say the least.
Eric G.
MASSENA
Business Response
It is great to hear that our staff at Frenchies Chevrolet was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
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Confirmed Service Customer
People very friendly and attentive. Waiting area is clean. Service was done in a timely manner.
Paulette A.
MASSENA
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Frenchies Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Service Customer
Had a last minute issue with my power steering. Called the service center and was able to make a appt that afternoon. No long wait, quick response and fixed the problem with minimal cost and time involved.
Robert K.
NORFOLK
Business Response
We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Frenchies Chevrolet, we value our customers and we look forward to seeing you on your next visit.
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Confirmed Sales Customer
They went above and beyond to find me the vehicle I wanted at an excellent price
Ashley S.
MASSENA
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
I can’t say enough good things about the Frenchie’ Chevrolet Service Department, they always take care of my needs! Thank you Frenchie’
Timothy P.
MASSENA
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Frenchies Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.
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Business Response
It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!
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Confirmed Service Customer
My appt. was three weeks ago. A part had to be ordered and still haven't heard from them. I called and they are waiting for the insurance to confirm that I paid for the extended warranty. I don't understand why they don't call them again in case the insurance company messed up??? Not pleased.
Gina T.
MASSENA
Business Response
Your satisfaction is very important to us, so please call us so that we can work to make amends. We look forward to hearing from you.
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Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
Always treated with respect and very polite. Just wished they provided a vehicle for me to drive when you appointment is an hour or longer.
Daniel J.
BURKE
Business Response
Daniel, our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Frenchies Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Sales Customer
Friendly staff, great vehicle pleasant experience.
Steven G.
MALONE
Business Response
Thanks for the great feedback!
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Confirmed Service Customer
The sales staff were all very helpful even the ones who are not my actual sales person. Very nice employees!
Cassandra A.
MASSENA
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Confirmed Service Customer
Always very clean place and very pleasant staff.
Anna V.
CANTON
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.