336 Reviews Found
Business Response
Thanks for the great feedback!
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Thanks a bunch!
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Confirmed Service Customer
The time to fix the wheel bearing took too long
Edward D.
NORFORK
Business Response
We would like to apologize for your recent experience at our service department. Please contact us at your earliest convenience as we would like to discuss this matter and work towards a resolution.
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Confirmed Service Customer
I was only in for a New York State Inspection and it did not take long so SATISFIED
Beverly F.
MASSENA
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Business Response
Thanks for the great feedback!
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Business Response
Hi Alisa, thank you for your kind review; we are happy to pass along your comments to the team here at Frenchies Chevrolet! We look forward to your next visit! Take care!
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Business Response
Timothy, we sincerely appreciate your feedback. Each employee is a valued member of the Frenchies Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Business Response
James, we sincerely appreciate your feedback. Each employee is a valued member of the Frenchies Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
got me right in and fixed my car within the hour
Tammy P.
MASSENA
Business Response
We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Frenchies Chevrolet, we value our customers and we look forward to seeing you on your next visit.
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Confirmed Service Customer
My 2011 Volt had a Wheel Speed sensor problem. It took 3 days to get the parts inorder to repair it. Once parts arrived they dealer scheduled an apt to bring the vehicle in. I brought vehicle in only to find the new part was broken during transit. One would ask, aren't parts checked prior to scheduling a repair. Especially since broken new parts has happened to me 3 times. The other issue I have is the crazy price that I pay for parts at the dealership compared to the open internet world price. There is a major difference. Yes I understand all about warranty and great knowledge of which part to buy. blah, blah, blah. Bottom line parts at the dealership cost way too much. Customer service people were great to work with. GM needs to work on "Repairs by Trial and Error Method" on the customer's dime.
David G.
MASSENA
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Confirmed Service Customer
FAST SERVICE BUT THROUGH SUGGESTED ALIGNMENT BUT WANT TO WAIT FOR POT HOLES TO BE REPAIRED WILL GET IT DONE EARLY SPRING
William B.
MASSENA
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Confirmed Service Customer
I always appreciate the help and excellent treatment I receive at Frenchie’
Timothy P.
MASSENA
Business Response
Timothy, thank you for sharing this incredible feedback with us about your service visit. Thanks again!
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Confirmed Sales Customer
I was very pleased with the service I received from the sales department. I love my new Equinox.
Chrystal G.
MASSENA
Business Response
Chrystal - thank you for sharing this great feedback with us about your sales experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
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Confirmed Service Customer
I had to have body work done and when they were done they brought it right over for an oil change and tire rotation. Everything was great and service was excellent.
Trudi B.
MASSENA
Business Response
Trudi - thank you for sharing this incredible feedback with us about your service visit. Thanks again!
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Confirmed Service Customer
I continue to struggle with an engine issue with my 2011 volt and the service techs can not identify the problem. They continue to charge me for service time, but cannot find anything.
David G.
MASSENA
Business Response
Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
Patrick, we sincerely appreciate your feedback. Each employee is a valued member of the Frenchies Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
Went in for the 1st oil change, didn't take long.
Michael V.
MASSENA
Business Response
Glad we could help you out!