229 Reviews Found
Confirmed Service Customer
it took a long time but all worked out in the end
James P.
MASSENA
Business Response
Thank you for leaving us this feedback. We appreciate any and all feedback that we receive, as it helps us continue to grow and improve as a dealership. If you would like to discuss any aspect of your visit with us, please do not hesitate to reach out at your convenience.
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Confirmed Service Customer
I am very pleased with the service I received.
Paulette A.
MASSENA
Business Response
Paulette, we sincerely appreciate your feedback. Each employee is a valued member of the Frenchies Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
Always good service. Service team is prompt and courteous.
Benjamin H.
HOGANSBURG
Business Response
Thanks for the great feedback!
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Confirmed Service Customer
Ken was absolutely amazing about getting me an appointment quickly.
Whitney G.
MASSENA
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Confirmed Sales Customer
It was the most enjoyable car deal I have experience. Everyone said hello and congratulations. The salesman, Bob Willer was especially nice.
Della L.
HOGANSBURG
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Business Response
Hi, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Once the insurance came through, the repairs were done in a timely manner. I would use their services again.
Mary M.
MASSENA
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Confirmed Sales Customer
Working with Sue at Frenchies is always easy. She always makes sure that I get the car I want. Explains everything so there are no questions.
Katie L.
FORT COVINGTON
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Confirmed Service Customer
It was a distressing night when I had a collision with a deer, but the very next morning the crews at Frenchie's collision repair and service got my car in and started working on putting it back together. In one weeks time everything was put back together and I had my car back, and the workmanship was above and beyond great! I would like to nominate Frenchie's as Dealership of the year!
Dora M.
MASSENA
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Confirmed Service Customer
Oil change was having problem with ignition was checked and fixed great job
Stephen D.
WINTHROP
Business Response
Glad we could help you out!
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Business Response
Thanks for the great feedback!
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Confirmed Service Customer
No matter which Dept we talk to always willing to help, Thanks again to Team Frenchies at the Dealership in Massena, NY
Michelle S.
MASSENA
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!
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Confirmed Service Customer
I received great service on not only my oil change but a leaking rear axle seal that I was unaware of. They took care of problem the same day and also provided transportation . I really like the fact that I didn't have to go without the vehicle for more than a few extra hours.
Raymond B.
MASSENA
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Frenchies Chevrolet team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Business Response
Glad we could help you out!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
went for an oil change. didn't wait too long.
Susan Y.
BRASHER FALLS
Business Response
Glad we could help you out1
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Confirmed Service Customer
my car wouldn't start in the morning, after getting it started I went to the dealership and told them the problem with some of the dashboard items didn't light up and wondered if it was fuses causing the problem. they did a diagnostic test and found a fuse blown which was why the car didn't start. (apparently when the car shut down the other day it didn't shut down properly and a fuse was blown). Anyways they charged 92 dollars to replace a $ 1.65 fuse. Don't you think that is taking advantage of a customer to charge that much for a few minutes work. I call that working at a snail pace and taking advantage of a customer.
Shirley L.
WADDINGTON
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