Customer Reviews

Great

Promt service.

Bob was great to work with. Answered all my questions and worked with me for a good deal on my trade in

The service Department is why I travel 2 hours to come to this dealership. Best service in Northern New York.

Always great sales & service. The only place I go.

Great service!

I always get treated with the utmost respect when I go to Frenchie's. They take excellent care of my vehicles

Cannot say enough good things about the way I was treated, both by Frenchie and by his service dept staff. Very caring. Took time to explain what they discovered as the cause of the issue, display the parts and then proceed with repairs. Responsive to our phone calls to check on progress. THANK YOU!

Very polite

Outstanding service by all involved. This dealership is one that GM needs to ensure is fully stocked with new vehicles as they know how to sell vehicles and represent GM in the best possible manner. I have worked with larger scale dealers with multiple stores. In every aspect, Frenchie's outperformed every other dealer.

Service and warranty work have been excellent, service manager Ken is very personable and honest, good people.

Approx. one week before my scheduled appt. on 8/31/22, I called to schedule an oil change and NYS inspection for September, the month my inspection was due to expire. I was told on the phone by the service rep. that I could get in on 8/31 and still receive a September sticker for 2023. I asked 3 times if that was in fact true and was assured it was. After waiting over 3 hours for my car, I checked the sticker and it expires in AUGUST 2023!!! This is unacceptable and when I questioned it, I was lied to AGAIN and told that they "had a few August stickers to use up". Another lie because I know for a fact that the dealership receives a supply of inspection stickers and that they, the dealership, hole punch out the month of expiration. Therefore, I am screwed out of a full month for my so-called 12 month inspection and this is totally UNACCEPTABLE! I would have simply waited a few more days and gotten an appointment in September had I known that I was being lied to and can only assume they hadn't reached their August "quota" but I should not be penalized for that. I am VERY disgusted and dissatisfied!

Everything went well and the purchase of my Tahoe was smooth. Before I left the lot, I removed the plastic from the screen in my car and we noticed a crack in the glass. The team was very supportive to schedule me an appointment to get it fixed. A week later it was at the shop for 4 hours so the dash could be taken apart to get the serial number. The part is ordered. It has now been another week, so I’m assuming the part will be in any day. Then they will have the vehicle for another morning to replace it. Like I said, the team is supportive and helpful. Spending $75,000 on a vehicle and having it in the shop for hours on two occasions is frustrating. It would be nice if GM could offer something to the buyer for the inconvenience.

Awesome!

I like for the service and the cleanliness of the place

I ordered a black mirror and received a white one I needed the car so I had them install it now I have to have it attended to again. very disappointed

I had engine work done on my 2015 Impala. I had an 8AM appoint, and car was brought right in. The mechanic who worked on my car was very very nice, and finished the work on my car in 3.5 hrs as planned. The mechanic even waved goodbye as I left the service dept.

The wait was pleasant. Me frenchy visited often.

frendly people and good service

Very good as always.