Customer Reviews

Kept us updated.

Took awhile to get parts had a loaner to drive while waiting

Quit and efficient

All the staff was very friendly and took their time explaining everything about the lease of my new vechile.I highly recommend Frenchie’s Chevrolet in Massena NY!!

Sales representatives were attentive cooperative helpful knowledgeable and patient respectful kind

L.O.F., tire rotation, and NYS Inspection completed without issues.

I went in for a car inspection. I waited in the waiting area, and was on my way home in a little over an hour. They were very busy that day, so I didn't mind the wait. In the waiting area I watched tv, got a bottle of water, could have had coffee, and was comfortably seated. A person couldn't ask for more.

Service advisor was very helpful and courteous, helped me through the process of using my saved points to pay for my service

It was along wait.they missed my appointment time by over an hour. then tell me that a sensor in the part they replaced two weeks before failed. oh by the way this is the cost for replacement. i called the parts dept.and found out there's a warranty on the part. stay tuned!!!

Curtis was great other wise service was not great my car was not brought in on day it was supposed to. Then the next day it did not get done due to worker issues. I feel when inspection was done things could have been done a little more meaning my oil light was one. Changing my oil or asking to do that I feel like going above and beyond was not done but the cost was 588$ dollars Curtis did knock of 69.00 of my price I appreciate that..

Had to get an oil change and n.y state inspection

The vehicle was at the shop for over three weeks. We got the vehicle back (with a $3k bill), drove it for about a half an hour and the transmission went. Very disappointed.

My truck was schedualed for thursday it did'nt get in till late friday. Then unfortunatly the technition was injured on the job.thankfully he's ok. I went to get it before closing friday . brought it back for 8am monday. After a 6hr wait.i was able to leave once it was fixed. each travel time for me is 45 minutes one way.

Everybody was friendly

Friendly environment

Staff is Friendly and Pleasant to deal with! I was kept informed and treated well!

My truck was taken in for a possible wheel bearing issue. found it was bad ( curtis) was very understanding about working with my aftermarket power train Warranty. My warranty paid for99% of the fees involved. I'd like to thank curtis for working with my (Warranty People) the technition for the work performed, And To Frenchies Chevrolet for Accepting My Aftermarket warranty. Where i am driving farther now because my local dealer ship does not accept the warrantys anymore. thank you Frenchies Chevy !!

Great

a lot of testing to figure out a possible solution . only to find out its a wait and see if the light comes on again?

perfect